Frequently Asked Questions


How long does it take to get a case delivered to me?

Depending on what is being fabricated, we need anywhere from 3-6 working days, plus a delivery day for out of town clients.

I am from out of town. How do I ship a case to you?

Depending on where you are located, we use either ICS Logistics or Greyhound Bus for deliveries. Call us and we can schedule a pick up for our first time clients.

How do I pay my account?

You can pay by cheque, Visa or Mastercard. Just call us when you are ready to make a credit card payment and we can process it for you, or we can set your account up for automatic payments. Contact us for details!

I am debanding a patient tomorrow, how fast can I get a case back?

In cases where a patient is having braces removed, we can make a standard Hawley retainer or invisible retainer on a 1 day turnaround. Just call a day ahead to schedule a pick-up and delivery.

I have a special case that I would like to discuss with someone to see what design options are available.

No problem. Call us and one of our lead technicians will speak with you and provide a design consultation. This is free of charge for all of our regular customers.